What you can do
- Check subscription access when Billing is enabled.
- Understand Full access, Read only access, Restricted access, and Subscription required states.
- Use in-app Support when the support build flag is enabled.
- Identify contract routes as redirected rather than active standalone workflows.
Find the exact task
How do I check my subscription status?
Gated by build or accessWhen Billing is enabled, the store owner can open Billing & plan to review subscription and access status.
- Confirm Billing is enabled for the build.
- Open Billing & plan from Settings.
- Review the current entitlement and access state.
Why is my store read-only?
Gated by build or accessRead-only access means existing store data can be viewed but business changes are currently blocked, commonly because of billing entitlement or access state.
What does “Subscription required” mean?
Gated by build or accessThe store cannot be opened for normal use until an active subscription or entitlement is available. The store owner should review Billing & plan.
How do I choose monthly or yearly billing?
Gated by build or accessWhen Billing is enabled, the store owner can choose the Monthly or Yearly option in the Billing checkout flow.
- Open Billing & plan as the store owner.
- Choose Monthly or Yearly.
- Continue through checkout and verify the resulting entitlement.
How do I manage my subscription?
Gated by build or accessThe store owner can open the customer portal from Billing & plan when the billing entitlement allows it.
Who can change billing settings?
Gated by build or accessBilling-management actions are owner-only in the current access model. Admin and Staff users should ask the store owner to make subscription changes.
How do I contact support?
Gated by build or accessUse the public Contact page for general help. In-app Support is available only when the support build flag and current access configuration enable it.
- For public help, open Contact on the SpudgerHQ website.
- For in-app support, open Settings → Support when the destination is visible.
- Enter the reply email and describe the issue before submitting.
How do I view my support requests?
Gated by build or accessWhen Support is enabled, open the Support page from Settings to review submitted requests and their current statuses.
Why can’t I see the Support page?
Gated by build or accessSupport is controlled by a build flag. When it is disabled, the destination is hidden and direct Support routes redirect to Settings.
Are contracts and contract templates available?
Redirected in the current buildNot as standalone features in the current build. Contract and contract-template route families currently redirect to Repairs, so do not use those redirects as proof that contract creation, signing, public signing, previews, or templates are active.
- If you open a contract link, expect it to redirect to Repairs.
- Use the Repairs workflow for the currently reachable repair experience.
- Do not promise contract creation, signing, public signing, preview, or template management until the routes are exposed and verified.
Keep this context in mind
- Billing is controlled by the BILLING_ENABLED build flag and entitlement state.
- Support is controlled by the SUPPORT_ENABLED build flag and is hidden or redirected when disabled.
- Contract and contract-template routes currently redirect to /repairs. Contract creation, signing, public signing, previews, and templates must not be presented as active standalone features.
- Existing data may remain readable while billing access blocks mutations.
Talk to the SpudgerHQ team.
Tell us what you expected to see and which workflow you were trying to complete.