Information we may collect
We may collect information you provide directly, such as the details you share when contacting us, signing up, or using the service.
When you use the website or app, we may also collect basic technical information needed for security, troubleshooting, performance, and service improvement.
- Name
- Email address
- Shop name
- Contact or support messages
- Account signup information
- Information submitted through forms
- Information entered while using SpudgerHQ
- Browser type
- Device type
- Pages visited
- Approximate usage activity
- IP address
- Log data needed for security, troubleshooting, and performance
How we may use information
- Provide and improve SpudgerHQ
- Respond to questions, demos, support requests, or beta access requests
- Create and manage user accounts
- Help repair shops use intake, ticketing, customer, checkout, and workflow features
- Monitor performance and reliability
- Improve website and product experience
- Communicate product updates or service-related notices
- Protect against misuse, fraud, or security issues
Customer and repair data
SpudgerHQ may allow repair shops to enter customer, device, repair ticket, inventory, checkout, and shop workflow information.
Repair shops are responsible for the information they choose to enter into SpudgerHQ and for using the software in a way that matches their own business, privacy, and customer communication obligations.
Cookies and analytics
The SpudgerHQ marketing website may use limited analytics and similar browser storage or measurement technologies to understand page performance, basic site usage, and general conversion interest.
Current website analytics are intended to stay limited to page views and basic marketing CTA activity such as trial, demo, pricing, contact, guide, and commercial page clicks. We do not intend to send names, emails, phone numbers, repair ticket details, payment details, or customer records through this website analytics layer.
How information may be shared
We do not sell personal information.
We may share information with trusted service providers that help us operate the website, app, hosting, analytics, communication, support, or payment-related services.
We may also share information if required to comply with legal obligations, enforce our terms, protect the service, or respond to lawful requests.
Data security
We use reasonable technical and organizational measures to help protect information. However, no online service can guarantee complete security.
Users should protect their account credentials and contact us if they believe their account or information has been accessed without authorization.
Data retention
We may retain information for as long as needed to provide the service, support users, comply with legal obligations, resolve disputes, and maintain business records.
Retention periods may vary depending on the type of information and how it is used.
Your choices
Depending on your location and the information involved, you may have rights to access, update, delete, or request a copy of certain personal information.
To make a privacy-related request, contact support@spudgerhq.com.
Children's privacy
SpudgerHQ is intended for business use by repair shops. It is not intended for children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the last updated date above.
Contact
For privacy questions, contact support@spudgerhq.com.
