Fast intake. Smarter tickets. Happier customers.
SpudgerHQ helps phone repair shops speed up check-ins, manage repair tickets, and keep every customer informed from intake to pickup.
Broader category: phone repair shop software.
Built for the phone repair workflow
Built around repair intake
Capture the details the counter needs
Clear ticket visibility
See status and ownership at a glance
Cleaner customer updates
Keep repair context easier to explain
Repair workflow support
Connect intake, tickets, QA, and pickup
Start with intake, then keep every repair ticket moving
SpudgerHQ keeps the core phone repair workflow clear: faster check-ins, organized tickets, customer updates, and practical shop visibility.
Fast Intake
Capture device details, issues, condition notes, and customer approvals quickly so customers get checked in faster.
fast repair intake softwareSmart Ticket Management
Track every repair from check-in to pickup with clear statuses, technician ownership, and repair history.
repair ticket softwareCustomer Updates
Keep customers informed with status visibility and approval workflows that reduce follow-up calls.
customer approval workflowReports & Insights
See open work, completed repairs, and workflow context without distracting from intake and ticket management.
Check customers in faster without losing important repair details
SpudgerHQ helps repair shops capture the customer, device, issue, condition notes, and approval details before the repair enters the queue. That means fewer missing notes, fewer status questions, and cleaner handoffs between the counter and bench.
- Capture device and issue details quickly
- Add condition notes before the device leaves the counter
- Collect customer approval context early
- Move from intake into the repair ticket queue without duplicate work
Keep every repair moving from intake to pickup
Once a repair is checked in, SpudgerHQ keeps the ticket visible with clear statuses, technician ownership, repair notes, parts context, and pickup readiness.
- Track every repair ticket in one place
- Assign technician ownership
- See open, in-progress, ready, and completed work
- Keep repair history attached to the customer and device
A cleaner repair flow from first contact to pickup
1. Intake
Capture the customer, device, issue, and condition notes.
2. Ticket
Create a repair ticket with clear ownership and status.
3. Repair
Track diagnosis, labor notes, parts, and progress.
4. Pickup
Close the job with the right pickup context ready.
Learn how to improve intake and repair ticket workflow
How to speed up repair intake
Practical ways to reduce check-in time without losing important repair details.
Read guideRepair shop intake process
A step-by-step guide to building a cleaner phone repair intake workflow.
Read guideCondition notes for phone repair intake
How to capture condition details before repairs enter the queue.
Read guideCustomer approval workflow for phone repair
How repair shops can reduce confusion around approvals and expectations.
Read guideRun faster intake and smarter repair tickets with SpudgerHQ
Start with fast check-ins, then keep every repair visible from intake to pickup.